Returns & Exchanges
At Fiesta Factory Direct, we want you to be completely satisfied with your colorful home collection. If your order doesn't meet your expectations, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a Return Authorization number.
Pack With Care
Securely package your items in their original box with all protective padding to ensure your dinnerware and home goods arrive back to us safely.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing